ReCrystallize Support Frequently Asked Questions
How to deactivate your ReCrystallize Pro or ReCrystallize Light license.
- Article ID: 0026
- Date Created: December 22, 2017
- Last Modified: December 22, 2017
- Applies to:
ReCrystallize Pro Web Wizard for Crystal Reports, version 14.2 and later.
ReCrystallize Light Web Publisher for Crystal Reports
Synopsis:
A ReCrystallize licenses may be activated and used on one PC or server at a time. To move the software to a different PC or reinstall on the same computer, the license must first be deactivated. Deactivating frees the license to be activated again on a new installation.
Deactivation is only for infrequent use when the software must be reinstalled. The number of deactivations for each license is limited.
Method 1:
Recommended if the original installation is still functional, accessible, and has an internet connection.
Open a command prompt to the ReCrystallize program folder. Enter the command
ReCrystallizePro.exe /DEACTIVATE
Method 2:
Recommended if the original installation has been uninstalled or damaged.
Log in to the license portal.
Click Licenses & Activations.
Click on the License ID,
Click the Manage Installations button.
Click the red X button under Status, by Active.
Method 3:
If you are unable to deactivate a license using either of the methods above, please contact us for assistance.